Health Policies

Governor Baker has just announced that effective August 1st, all travelers entering Massachusetts—both out of state residents and Massachusetts residents returning home—must comply with a new travel order. 
The new order requires all visitors and returning residents to fill out a Massachusetts Traveler Form unless they are coming from a state that has been designated a lower risk COVID-19 state or fall into an exemption category. Currently, the lower COVID-19 states are CO, CT, DE, ME, NH, NJ, NY, PA, VT, and WV. All lodging and short term rental entities are required to inform guests at time of booking, on websites and on-site.

The new travel order also provides that visitors and returning residents arriving in Massachusetts from any place other than a COVID-19 lower risk state must quarantine for 14 days unless they can produce a negative COVID-19 test result administered on a sample taken not more than 72 hours prior to arriving in Massachusetts.

Click here to read the full details of this travel order. 

As the impact of COVID-19 unfolds, we are proactively revamping operations for guests, staff and community safety. While Massachusetts has flattened the curve of contagion, it is an ever-evolving situation. We are following the lead of Governor Baker’s task force, the Centers for Disease Control and Prevention/World Health Organization recommendations and our local Nantucket Health Department. The health and wellbeing of our guests, team members and local community is paramount to us. We are taking additional measures before reopening including increased vigilance and frequency in sanitizing and cleaning guest rooms, public areas, strict practices in food handling and preparation, and initiating health policies for both our employees and guests to ensure a safe environment. We have relaxed our cancellation policies to make your travel plans less complicated and stressful. There is no penalty for moving reservations or for converting a deposit to a gift card. Please call us for assistance with a cancellation. Given these unique times we will continue to evaluate and make changes to our policies accordingly. Our team wants to make sure you feel secure in making future reservations for our inn.

The health and safety of our employees and guests is our number one priority.
  • Employee Health Checks. One employee per shift will be responsible for evaluating each employee coming to work and will have the authority to send the employee home if they show any signs of COVID-19. 
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them or moving around the property. Tables and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. 
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key entrances and contact areas. 
  • Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle, and dispose of masks, use gloves, wash their hands, sneeze, and to avoid touching their faces.
  • Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the inn are instructed to immediately notify their manager (employees) or hotel management (guests).
Case Notification. If we are alerted to a presumptive case of COVID-19, we will work with the guidelines presented by the CDC. and our local health department.
The following of these guidelines is vital for employees for an effective sanitation and health program.
  • Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, after entering or exiting a guest room, entering and leaving the building, going on break, and before or after starting a shift. 
  • COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Guest Services.
  • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the property will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them, including housekeeping and public area attendants.
Our check-in time is 4 p. m. in order to allow enough time to properly complete our enhanced sanitation procedures in the guest rooms.

Guest Sanitation Amenities

  • Guests will have access to hand sanitizer throughout the property, wipes where there are common areas/items, and additional resources are available upon request.  
  • The hotel has, as a matter of prevention, increased its capacity of face masks and sanitizer.
Our inn uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and blood-borne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

  • Cleaning frequency: Regular services have been escalated to now include a heightened and frequent routine of disinfecting door handles, surfaces, handrails, bathrooms surfaces 
  • Public Spaces. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, check-in counter, door handles, public bathroom, room keys and locks, stair handrails, dining surfaces, and seating areas. 
  • Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, and luggage racks. 
  • Daily Housekeeping: Guest Rooms. No staff will enter an occupied room unless there is an emergency situation. Fresh towels, additional amenities, or additional sheets or pillows will be delivered to the guest door upon request.
  • Back of the House. The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee break room, employee entrance, office, and kitchen. 
  • Shared Equipment. Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new employee. This includes computers and other communication devices, kitchen implements, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the inn. 
  • Room Recovery Protocol. In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol and approval by the local Health Department.
Throughout the property, we will meet or exceed state and local health authority guidelines on proper physical distancing.

  • Inn’s Front Office. Innkeepers will utilize every other workstation to ensure separation between employees whenever possible. 
  • Back of the House. Physical distancing protocols will be used in the employee dining area, kitchen, shared office space, and other high-density areas in-order-to ensure appropriate distancing between employees.
Cleaning & Sanitizing Protocol

Employees will sanitize the following areas at least once per hour:
  • Hotel entry doors 
  • All handrails 
  • Exterior seating 
  • Trash bins (FOH) 
  • Our public restroom 
  • All public areas for guests
Cleaning & Sanitizing Protocol
  • Sanitize all guest touch points after each transaction including registration countertops 
  • Room keys to be sanitized before stocking 
  • Office to be deep cleaned and sanitized upon a shift change 

Physical Distancing Protocol
  • Appropriately spaced staff workstations 
  • Implement peak period queueing procedures, including a Lobby Greeter when needed to limit capacity and manage proper distancing between guests 
  • Reduced occupancy limits for all public spaces 
Guest Considerations
  • Interior entry doors to be propped open to minimize guest contact when possible
Cleaning & Sanitizing Protocol
  • Equipment will be sanitized at the start and end of each shift 
  • Guest linens will be delivered and removed from guest rooms in bags 

Physical Distancing Protocol
  • Hotel staff will not enter guest rooms unless requested or after check-out 

Guest Considerations
  • All reusable collateral to be removed from rooms; critical information will be placed on single-use collateral and/or electronically shared with guests 
  • Single-use collateral will be disposed of and changed after each guest 
  • Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request 
  • All guest amenities will be packaged before being placed in room 
  • Specific sanitation consideration will be paid to the following guest room areas: 
  • Desks, countertops, tables, and chairs 
  • Remotes 
  • Cabinetry pulls and hardware 
  • Doors and doorknobs 
  • Bathroom vanities and accessories 
  • Bathroom fixtures and hardware 
  • Windows, mirrors, and frames 
  • Lights and lighting controls 
  • Closets, hangers, and other amenities